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Case Studies



  • Cosmetics
Business Function
  • Cosmetics Manufacturing
Solution Type
  • Intelex
Project Type
  • Implementation and validation of several Intelex applications; validation of D365

The Problem

  • Based in Toronto, Deciem is an innovative industry leader in skincare with an annual revenue of over $460 million. Founded in 2013, the organization serves as an umbrella to brands including The Ordinary, NIOD, The Chemistry Brand, Hylamide, and Fountain.
  • Recently, the entire cosmetics industry has been facing an increase in FDA oversight and regulations. Subsequent to a third-party assessment, Deciem had received feedback that suggested they should implement a QMS in order to maintain compliance in a fast-evolving sector.

The Solution

  • Deciem initially engaged with Glemser 3 years ago, as they were looking to validate their newly implemented Intelex software. Due to Glemser’s knowledge of the solution and the industry, Deciem contracted with Glemser as an implementation partner. Throughout this engagement, Glemser implemented and/or validated 8 Intelex applications.
  • The relationship between Glemser and Deciem has flourished, and Glemser is now the trusted partner and resource for all Deciem’s Quality goals.

The Benefits

  • Continuing to face new regulations in a competitive industry is difficult, but Glemser’s efforts have supported and exceeded the expectations and goals of Deciem.
  • The installation of this newly configured software has proved Deciem’s prioritization of quality and customer satisfaction. It has helped Deciem remain compliant, while improving quality, enhancing the employee experience, and increasing process efficiency across the organization.